Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using Leaveasy, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" include both you and that organization.

We reserve the right to modify these Terms at any time. "Material changes" include changes to pricing, payment terms, data handling practices, limitation of liability, dispute resolution procedures, or substantial changes to core Service features. We will notify users of any material changes via email to the address associated with your account and through a prominent notice on the Service at least 30 days before the changes take effect. For non-material changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Service after the effective date of changes constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service and may cancel your subscription for a pro-rated refund within 30 days of the notice.

2. Eligibility and Age Requirements

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement. Customers are responsible for ensuring their End Users meet age requirements under applicable employment and data protection laws in their jurisdiction.

If you are using the Service as an End User, your access is granted through your employer, and your use is subject to both these Terms and your employer's policies.

3. Description of Service

Leaveasy is a cloud-based leave management platform that provides organizations with tools to manage employee time-off requests, leave balances, approvals, and related workflows. The Service includes:

• Employee leave request and approval management
• Leave balance tracking and reporting
• Calendar integration and team coordination
• Automated notifications and workflows
• Integration with third-party platforms (Slack, Google Calendar, etc.)
• Analytics, reporting, and insights features
• AI-powered scheduling suggestions and pattern analysis

We may offer certain features as "Beta", "Preview", or "Experimental" that are provided as-is and may be modified or discontinued at any time without notice. These features may not have the same reliability or support as generally available features.

4. User Accounts and Registration

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your password and account credentials
• Accept responsibility for all activities that occur under your account
• Immediately notify us at contact@leaveasy.io of any unauthorized use of your account

You may not share your account credentials with others or allow others to access your account. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Subscription, Payment, and Refund Terms

Leaveasy offers various subscription plans with different features and pricing. By subscribing to a paid plan, you agree to:

• Pay all applicable fees for your chosen subscription plan
• Provide valid payment information and authorize recurring charges
• Understand that subscriptions automatically renew unless cancelled at least 24 hours before the renewal date
• Pay all applicable taxes (VAT, sales tax, etc.) in addition to subscription fees

5.1 Free Trial

We may offer a free trial period for new customers. During the trial, you have full access to features according to your selected plan. If you do not cancel before the trial ends, you will be automatically charged for your subscription.

5.2 Pricing Changes

We reserve the right to change our pricing at any time. If we increase subscription fees for existing customers, we will provide at least 30 days' advance notice via email. Price changes will take effect at your next renewal date. Your continued use of the Service after the price change constitutes acceptance of the new pricing.

5.3 Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting us at contact@leaveasy.io. Upon cancellation:

• You will retain access to the Service until the end of your current billing period
• No refunds will be provided for partial billing periods
• Fees paid are generally non-refundable, except as required by law or at our discretion

If you cancel during a free trial, you will not be charged. We may offer pro-rated refunds on a case-by-case basis for annual subscriptions cancelled within the first 30 days.

5.4 Overdue Payments

If payment fails or is overdue, we may suspend or terminate your access to the Service. You remain responsible for all outstanding fees, plus any collection costs.

6. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws, regulations, or employment laws
• Infringe upon the intellectual property rights of others
• Transmit any harmful, threatening, abusive, defamatory, or discriminatory content
• Attempt to gain unauthorized access to the Service, other accounts, or related systems
• Interfere with or disrupt the Service, servers, or networks
• Use automated systems (bots, scrapers) to access the Service without permission
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to send spam, unsolicited communications, or for phishing
• Upload malicious code, viruses, or harmful software
• Misuse or abuse our support channels or team members
• Create multiple accounts to circumvent usage limits or free trials

We reserve the right to investigate and take appropriate action against anyone who violates this policy, including suspending or terminating accounts without notice or refund.

7. User-Generated Content and Feedback

The Service may allow you to submit feedback, comments, suggestions, or other content ("User Content"). By submitting User Content, you:

• Grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, and display such content for the purpose of operating and improving the Service
• Represent that you have all necessary rights to submit the content
• Agree that your User Content does not contain confidential or proprietary information
• Acknowledge that we have no obligation to use, respond to, or compensate you for User Content

You retain ownership of your User Content. However, any feedback or suggestions you provide may be used by us without any obligation to you, including for developing new features or improvements.

We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable, without prior notice.

8. Data Ownership and Processing

7.1 Your Data

You retain all ownership rights to the data you submit to the Service ("Customer Data"), including employee information, leave records, and other content. By submitting Customer Data, you grant us a limited license to use, store, process, and transmit that data solely for the purpose of providing the Service to you.

7.2 Data Processing Agreement

For Customers in jurisdictions with data protection laws (GDPR, CCPA, etc.), our Data Processing Agreement (DPA) forms part of these Terms. The DPA is available at www.leaveasy.io/dpa and governs our processing of personal data on your behalf.

7.3 Customer Responsibilities

As a Customer, you are responsible for:

• Ensuring you have the right to submit Customer Data to the Service
• Obtaining necessary consents from End Users for data processing
• Complying with applicable employment and data protection laws
• Maintaining appropriate backup copies of your data
• Ensuring accuracy and completeness of data submitted

7.4 Data Export

You may export your Customer Data at any time through the Service's export functionality. We support common formats including CSV, Excel, and JSON for data portability.

9. Intellectual Property Rights

The Service and its entire contents, features, and functionality (including but not limited to software, code, design, text, graphics, logos, and trademarks) are owned by Leaveasy and are protected by international copyright, trademark, patent, and other intellectual property laws.

8.1 License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license does not include any right to:

• Resell, sublicense, or make commercial use of the Service
• Copy, reproduce, or duplicate any part of the Service
• Create derivative works based on the Service
• Download or store any content except as permitted by the Service
• Remove or modify any copyright, trademark, or proprietary notices

9.2 Copyright Infringement and DMCA

We respect intellectual property rights. If you believe that content on the Service infringes your copyright, please notify our designated DMCA agent with the following information:

• Physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location
• Your contact information (address, phone, email)
• A statement that you have a good faith belief that use of the material is not authorized
• A statement that the information is accurate and you are authorized to act on behalf of the copyright owner

DMCA Agent Contact:
Email: legal@leaveasy.io
Address: [Complete Address TBD], Dhaka, Bangladesh

We will respond to valid DMCA notices in accordance with the Digital Millennium Copyright Act and may remove or disable access to allegedly infringing material. Repeat infringers may have their accounts terminated.

10. Data Privacy and Security

We take data privacy and security seriously. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure backup and disaster recovery procedures
• 24/7 security monitoring

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9.1 Security Breach Notification

In the event of a security breach affecting your data, we will notify you and relevant authorities as required by law, typically within 72 hours of becoming aware of the breach.

11. Service Level Agreement (SLA)

10.1 Uptime Guarantee

We strive to maintain 99.5% uptime for the Service, calculated monthly, excluding scheduled maintenance. Scheduled maintenance will be announced at least 48 hours in advance when possible.

10.2 Support

Support availability varies by subscription plan:

• Standard: Email support, 48-hour response time
• Professional: Email and chat support, 24-hour response time
• Enterprise: Priority support, 4-hour response time, dedicated account manager

11.3 Service Modifications and Discontinuation

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice. We will provide at least 90 days' advance notice via email for:

• Permanent discontinuation of the Service
• Removal of core features that affect primary functionality
• Material changes to Service architecture

In the event of Service discontinuation, we will provide data export tools and reasonable assistance for migration. Prepaid fees for unused Service periods will be refunded on a pro-rated basis.

12. Third-Party Integrations

The Service may integrate with third-party services (such as Slack, Google Calendar, etc.). Your use of these integrations is subject to the terms and conditions of those third-party services.

We are not responsible for and expressly disclaim all liability arising from:

• The availability, accuracy, reliability, or functionality of third-party services
• Data shared with, processed by, or stored in third-party services
• Changes to third-party APIs, terms, or pricing that affect integration functionality
• Suspension, termination, or modification of third-party services
• Data loss, security breaches, or privacy violations by third-party services
• Interruptions or errors caused by third-party service outages

You authorize us to access and transmit data to third-party services based on your integration settings. You are solely responsible for reviewing and accepting the terms of service and privacy policies of third-party integrations.

We may disable integrations without notice if they pose security risks or if the third-party service becomes unavailable. Any issues with third-party integrations should be directed to the respective service providers.

13. Employment Law Compliance Disclaimer

Leaveasy is a software tool to help manage leave and time-off requests. We do NOT provide legal, HR, or employment law advice. Customers are solely responsible for:

• Compliance with all applicable employment laws and regulations in their jurisdiction
• Ensuring leave policies meet legal requirements (FMLA, FLSA, EU Working Time Directive, etc.)
• Properly classifying employees and contractors
• Maintaining accurate records as required by labor laws
• Handling employee data in compliance with privacy laws
• Consulting with legal counsel for employment law matters

We make no representations or warranties that use of the Service will ensure compliance with any laws or regulations.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, severe weather, earthquakes, floods, or pandemics
• War, terrorism, civil unrest, riots, or government actions
• Strikes, labor disputes, or supplier failures beyond our control
• Internet outages, telecommunications failures, or power outages
• Cyberattacks, distributed denial-of-service (DDoS) attacks, or other malicious activities by third parties
• Critical failures of third-party hosting providers or cloud infrastructure
• Governmental orders, sanctions, or regulatory changes

During a Force Majeure event, our performance obligations will be suspended for the duration of the event. We will use reasonable efforts to mitigate the effects and resume normal operations as soon as practicable.

If a Force Majeure event continues for more than 30 consecutive days, either party may terminate the agreement upon written notice. You will receive a pro-rated refund for prepaid but unused Service periods.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEAVEASY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS, AND AGENTS SHALL NOT BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Business interruption or loss of business opportunity
• Damages arising from your inability to use the Service
• Damages from unauthorized access to or alteration of your data
• Damages from third-party integrations or services

These limitations apply even if we have been advised of the possibility of such damages.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $100 USD, WHICHEVER IS GREATER.

Jurisdiction-Specific Exceptions: Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable law, including consumer protection laws in the EU, UK, Australia, or other jurisdictions.

16. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of non-infringement
• Warranties that the Service will be uninterrupted or error-free
• Warranties that defects will be corrected
• Warranties regarding accuracy or reliability of results

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

17. Indemnification

You agree to indemnify, defend, and hold harmless Leaveasy and its officers, directors, employees, partners, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of another party, including End Users; (d) your violation of any applicable laws or regulations; (e) Customer Data you submit to the Service; or (f) your employment practices or employment law compliance.

18. Termination

18.1 Termination by You

You may terminate your account at any time by:

• Using the cancellation option in your account settings
• Contacting us at contact@leaveasy.io

Upon termination, your right to use the Service will immediately cease. You will retain access until the end of your current billing period.

18.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause or notice, if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• Your account has been inactive for 12 months or more
• Payment is overdue
• We cease operations or discontinue the Service

18.3 Effect of Termination

Upon termination:

• You will have 30 days to export your Customer Data using the Service's export functionality
• After 30 days, we may delete your Customer Data in accordance with our data retention policies
• Backup data may persist for up to 90 days after deletion
• No refunds will be provided for prepaid fees for partial billing periods
• Sections of these Terms that by their nature should survive termination will continue to apply

19. Dispute Resolution and Arbitration

If you have any concerns or disputes regarding the Service, please contact us first at contact@leaveasy.io so we can attempt to resolve the issue informally within 30 days.

19.1 Arbitration Agreement

Any disputes arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved through binding arbitration, except where prohibited by law. Arbitration will be conducted in accordance with applicable arbitration rules. This arbitration agreement does not apply to consumers in the European Union, United Kingdom, or other jurisdictions where arbitration agreements are prohibited or restricted.

19.2 Class Action Waiver

YOU AND LEAVEASY AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. This waiver does not apply where prohibited by law, including for consumers in the European Union, United Kingdom, California (for certain claims under consumer protection laws), or other jurisdictions with mandatory class action rights.

Severability of Class Action Waiver: If the class action waiver is found unenforceable in your jurisdiction, the arbitration agreement shall not apply to you, and disputes shall be resolved in accordance with Section 19.4 below.

19.3 Exceptions

Either party may seek injunctive or equitable relief in court for intellectual property infringement or unauthorized use of the Service.

19.4 Court Jurisdiction (for Non-Arbitrable Disputes)

For disputes not subject to arbitration, you agree to submit to the exclusive jurisdiction of the courts of Dhaka, Bangladesh. However, if you are a consumer in the European Union, United Kingdom, or other jurisdictions with mandatory consumer protection laws, you may bring claims in your country of residence.

20. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions, except:

• For consumers in the European Union: EU consumer protection laws and the laws of your country of residence shall apply where they provide greater protection
• For consumers in the United Kingdom: UK consumer protection laws shall apply where they provide greater protection
• For consumers in California: California consumer protection laws (including the CCPA) shall apply
• For consumers in Australia: Australian Consumer Law shall apply

The jurisdiction provisions are specified in Section 19.4 above.

21. Export Control and Sanctions

You agree to comply with all applicable export control laws and regulations. You may not use the Service if you are located in, or a national of, a country subject to comprehensive sanctions (e.g., Cuba, Iran, North Korea, Syria, Crimea region).

22. Severability and Waiver

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

23. Entire Agreement

These Terms, together with our Privacy Policy, Data Processing Agreement, and any other legal notices published by us on the Service, constitute the entire agreement between you and Leaveasy regarding the Service and supersede all prior agreements and understandings, whether written or oral.

24. Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

25. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or the Service, please contact us at: